FAQs
1. What is Capital cobbler?
Capital cobbler is handmade shoes company. We deal in high quality bespoke or ready to wear handmade leather shoes. Here at Capital cobbler we are passionate about fine footwear. We build this brand to have a finest work of craftsmanship. We do believe in customer building and adding value to our customer’s life with comfortable and stylish handmade leather shoes.
2. I want to order shoes. What is the ordering process?
You can simply your order on our website. Or you can Contact us via our WhatsApp (+92 3047224441) or Call us on 03047224441, email us at capitalcobbler@gmail.com or get in contact with us on our Facebook or Instagram page.
3. Can I track my order?
Yes you can. Your tracking id will emailed. to you when you place your order. Else you can call us or message us, our team will track down your parcel for you.
4. What is Capital cobbler Exchange policy?
We want you to be delighted with your purchase. The product can be exchanges in a circumstance of the product being defected, counterfeit, damaged or if the item is not the one ordered or if there is any issue with product size. You can simply return your unworn product within 15 days of purchase for an exchange.
5. How can I return the product?
Just give us a call on the given number (03047224441) and tell us you want to return. Courier us the parcel on the return address (mentioned on the box).
6. What is Capital cobbler Refund* policy?
You can ask for refund if the product received is defected, damaged, or having any manufacturing fault. Please note that change of mind is not applicable.
*Note: Refund is not applicable on sale / promotion items. Only exchange is possible.
7. Where do you manufacture your shoes? Where they made from?
All are shoes are proudly made in Pakistan according to the international standards. We have highly skilled artisans and we use quality materials to make the shoes here in gojra and deliver nationwide
8. Are your shoes handmade?
Yes all our shoes are handmade and each step is done by hand which is the traditional and most precise way of making leather shoes. Minimum machine work is done.
9. Do you guys only make shoes in leather sole or option of other soles are available too?
We can make shoes in rubber, sheet sole as well on customer’s demand for bespoke shoes.
10. Do your products have any warranty against manufacturing faults?
Yes surely we do give warranty against any manufacturing faults and would welcome our customers open heartedly to ask for a repair or fix the faults.
13. What sizes can I get?
Usually we deal in sizes ranging from 40, 41, 42, 43, 44, & 45 in all articles. But in some of our best selling articles we also have sizes 39 & 46 available. Kindly consider our size chart before placing order.
14. What is the delivery time?
If the ordered shoes are in stock then it will be delivered to you in 2-4 working days and if the shoes are not in stock then it will take 10 working days to get them and deliver to your at your doorstep via Leopard Courier, PostEx Courier or TCS.
15. What are the delivery charges?
Free delivery all over pakistan
16. Can we check or try the shoes before paying to the courier guy?
No, you cannot. We don’t have any issue in that but unfortunately no courier company have such policy. They don’t allow customers to open the parcel before paying the cash. So you have to pay the cash first.
17. Do you use pure leather in your shoes?
Yes our shoes are made with high quality genuine cow leather. Upper, sole and lining everything is leather. We use top class leather of highest grades from Pakistan export quality tanneries.
18. Are your shoes comfortable?
Yes we surely know that customers want class with comfort and we also believe in that so therefore we use extra soft inner padding for comfortably and long wearing.